Shopping Ads and Platform Specialist

📍 Amsterdam (unfortunately, we don't support visa sponsorship and remote working at the moment)

🕗 32-40 h/week

💶 €3500 - €4250 gross/month 

About us

Producthero is a rapidly growing e-commerce scale-up based in Amsterdam. Our clients include Rituals, Bol, Wehkamp, and Ikea. Over the past five years, we have evolved into an internationally operating shopping advertisement platform with more than 12,000 clients across all European countries. From our office in Amsterdam, our team of 40+ enthusiastic heroes and two office dogs create an outstanding platform to help webshops and online marketing agencies improve the performance of their product ads on Google.

About the role

As a seasoned Shopping Ads Specialist, you’ll play a key role in helping online marketing agencies and retailers maximise the impact of Producthero’s tools to drive campaign success. In this role, you’ll provide data-driven optimization advice for product campaigns, stay current with industry updates, and actively share your expertise through blog content, external platforms, and presentations. You’ll conduct onboarding calls with new clients, as well as deliver training sessions and presentations to agencies and customers.

As the go-to expert on Google Shopping and the Merchant Center, you’ll have the opportunity to make an impact by sharing your knowledge and empowering both clients and colleagues.

Get the feeling

It's just another day at the office, you arrive around 9 am, grab your coffee, check your inbox, and find out how your colleagues' weekends went. At 9.30 you have a meeting with the Customer Success department to discuss the progress of projects and other to-do’s for the upcoming week.

After that you get in touch with our partners and clients, helping them get the most out of our tools and their shopping campaigns. After enjoying lunch with your colleagues you are back at your Macbook to make a plan and set yourself up for the rest of the week:

• Following up on clients you have spoken last week and see if they need any further assistance

• You prepare yourself for the meeting you have on Thursday with the Product team to deliver feedback on Products AI

On Friday morning you prepare some slides for the week closure meeting where you update the rest of the organisation about the project you are working on and have some drinks with your colleagues.

Responsibilities

• You serve as the main point of contact for your assigned customers and are responsible for a timely response on their questions and requests.

• Scheduling product demos with our customers to give them a good understanding of our platform and tools and how they can improve their campaigns by using our tools.

• On request of our clients, you analyse accounts and advice on best practices to improve results using our tools.

• You pick up support requests from clients that need more extensive knowledge of Google Shopping or our platform from either your own clients or support a colleague on this.

• You identify cross or upselling opportunities for your clients.

• You support and educate the Customer Success team and other colleagues on new developments in Google Shopping or the Merchant Center.

• With your indepth knowledge of Google Shopping you add value to the company by suggesting new features and give feedback to the product team on features or enhancements related to our platform.

• You work in one or more internal projects to improve customer experience in general.

About you

• You have a genuine enthusiasm for SEM, with a focus on optimising shopping ads and driving measurable results.

• You’re excited to master Producthero’s tools and are motivated to help clients get the most out of them.

• You bring solid, hands-on experience in SEM, with proven success in campaign management and performance optimization.

• You have experience working with or for online retailers or digital marketing agencies, understanding the unique challenges and opportunities in these sectors.

• You can convey complex information clearly and effectively, both in writing and in presentations, making technical concepts accessible to diverse audiences.

• You are result oriented and have a keen eye for detail

• You are fluent in English, knowledge of Dutch is preferred

What do we offer?

• Salary range of €3500 - €4250 💶
• Attractive pension plan 💰
• 8% holiday allowance paid out every May
• 25 vacation days per year 🌴
• Possibility to work from home 2 times per week
• Starting at 2-weeks per year remote working
• A generous learning & development budget of €1500 per year 🤓
• Staying strong and healthy with a €20 discount on your Onefit subscription 🏋️
• Healthy lunch at the office 🥙 (or occasionally less healthy 🍔)
• Working alongside experienced online marketing specialists 👨‍🎓
• Wellbeing support through personal coaching 🌱
• Travel allowance for your commute 🚎
• Unique work location in a monumental chapel in De Pijp ❌❌❌
• Team trips, activities, and drinks 🧃🍻🥂
• And of course, a very nice team!

We value flexibility, finding joy in our work, and having a good time together. We believe in being Innovative, Inspiring, Scalable, Transparent, and Empathetic at the core of our values. If you can relate, come join the team!