Customer Success Representative
Amsterdam, Noord-Holland, NetherlandsCustomer succes
Producthero is a leading e-commerce organization based in Amsterdam. In addition to being a product comparison platform for consumers, Producthero's CSS (Comparison Shopping Service) provides a platform for thousands of retail clients across Europe to enhance their shopping advertisements. Our CSS services and platform are also utilized by hundreds of Online Marketing Agencies throughout Europe. Our clients and partners (marketing agencies) are our primary sources of growth.
About The Role
As a Customer Support Representative you have many responsibilities, from getting potential customers to sign up, onboarding new customers, and supporting customers to get the most out of our tools. You enjoy analyzing our platform and implementing improvements, such as optimizing our mail flow or further developing of our CRM system. During this process you are in close contact with Google, retailers, marketing agencies and different teams within Producthero.
This is a challenging customer-oriented position in the middle of a fast-growing company. You’ll be part of a small, enthusiastic team where everyone can be themselves, whilst having the opportunity to grow in their role.
What You’ll Do
Onboarding and offboarding customers
Provide first response and resolve customer issues and inquiries
Troubleshoot customer issues and file bugs with our development team
Work with different departments for process and service improvements
Create and maintain internal knowledge pages
Proactively reach out to existing customers to increase their results
What We’re Looking For:
You are in possession of a bachelor’s degree
0 - 1 year work experience
Eager to learn everything about Online Marketing and Shopping Ads
A proactive and enthusiastic attitude
Strong communication skills
Accurate, analytical and result-driven
You speak English. German, French or Dutch on C1 level is a plus
Available 40 hours a week
What We Offer:
Competitive salary and a pension plan
Annual learning and development budget
Discount on a Onefit sports subscription.
Lunch and snacks in the office
Unique office in center of Amsterdam
Collaborate with experts in the field
Flexible working arrangements
Travel allowance for your commute