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Customer Success Representative

Amsterdam, Noord-Holland, NetherlandsCustomer succes

Job description

About Us

Producthero is a leading e-commerce organization based in Amsterdam. In addition to being a product comparison platform for consumers, Producthero's CSS (Comparison Shopping Service) provides a platform for thousands of retail clients across Europe to enhance their shopping advertisements. Our CSS services and platform are also utilized by hundreds of Online Marketing Agencies throughout Europe. Our clients and partners (marketing agencies) are our primary sources of growth.

About The Role

As a Customer Support Representative you have many responsibilities, from getting potential customers to sign up, onboarding new customers, and supporting customers to get the most out of our tools. You enjoy analyzing our platform and implementing improvements, such as optimizing our mail flow or further developing of our CRM system. During this process you are in close contact with Google, retailers, marketing agencies and different teams within Producthero.

This is a challenging customer-oriented position in the middle of a fast-growing company. You’ll be part of a small, enthusiastic team where everyone can be themselves, whilst having the opportunity to grow in their role.

Job requirements

What You’ll Do

  • Onboarding and offboarding customers

  • Provide first response and resolve customer issues and inquiries

  • Troubleshoot customer issues and file bugs with our development team

  • Work with different departments for process and service improvements

  • Create and maintain internal knowledge pages

  • Proactively reach out to existing customers to increase their results

What We’re Looking For:

  • You are in possession of a bachelor’s degree

  • 0 - 1 year work experience

  • Eager to learn everything about Online Marketing and Shopping Ads

  • A proactive and enthusiastic attitude

  • Strong communication skills

  • Accurate, analytical and result-driven

  • You speak English. German, French or Dutch on C1 level is a plus

  • Available 40 hours a week

What We Offer:

  • Competitive salary and a pension plan

  • Annual learning and development budget

  • Discount on a Onefit sports subscription.

  • Lunch and snacks in the office

  • Unique office in center of Amsterdam

  • Collaborate with experts in the field

  • Flexible working arrangements

  • Travel allowance for your commute