Customer Success Manager

📍 Amsterdam (unfortunately, we don't support visa sponsorship and remote working at the moment)

🕗 36-40h/week

About us

Producthero is Google's largest CSS partner, active in all 21 countries of the CSS program. More than 12,000 webshops advertise via Producthero and strengthen their position in the Google Shopping auction. In addition to the CSS program, Producthero is a forerunner in developing data-driven tools that enable retail advertisers to improve their shopping advertisements. With clients ranging from Bol, Rituals and Nike to local webshops and with partnerships with more than 800 marketing agencies, we have a broad knowledge of the retail landscape. Which means that we can and want to help every type of webshop with best practices and improve their performance.

About the role

As a Customer Success Manager, you'll wear many hats: from onboarding new customers to helping them maximize our tools. You'll love diving into our platform, tweaking workflows, and enhancing our CRM system. You'll work closely with Google, retailers, marketing agencies, and our in-house teams.

Join our vibrant, fast-growing company in a dynamic role where you can truly shine. Be part of a small, enthusiastic team that supports your development and growth.

Responsibilities

• Onboard and offboard customers efficiently
• Handle customer inquiries and resolve issues promptly
• Troubleshoot problems and report bugs to the development team
• Collaborate with various departments to enhance processes and services
• Create and update internal knowledge pages
• Proactively engage with existing customers to boost their results

About you

• Bachelor's degree

• Minimum 1 year of experience in a customer-facing role
• Experience engaging with online marketing agencies is a plus
• Passion for Online Marketing or Customer Success
• Keen interest in learning about Search Engine Marketing and Shopping Ads
• Proactive, enthusiastic, and eager to grow
• Excellent communication skills
• Detail-oriented, analytical, and results-driven
• Fluent in English, Dutch and additional European languages are a plus
• Availability: 36-40 hours per week

What do we offer?

• Competitive salary and an attractive pension plan 💶
• 8% holiday allowance paid out every May
• 25 vacation days per year 🌴
• Possibility to work from home 2 times per week
• Starting at 2-weeks per year remote working
• A generous learning & development budget of €1500 per year 🤓
• Staying strong and healthy with a €20 discount on your Onefit subscription 🏋️
• Healthy lunch at the office 🥙 (or occasionally less healthy 🍔)
• Working alongside experienced online marketing specialists 👨‍🎓
• Wellbeing support through personal coaching 🌱
• Travel allowance for your commute 🚎
• Unique work location in a monumental chapel in De Pijp ❌❌❌
• Team trips, activities, and drinks 🧃🍻🥂
• And of course.. a very gezellige team!

We value flexibility, finding joy in our work, and having a good time together. We believe in being Innovative, Inspiring, Scalable, Transparent, and Empathetic at the core of our values. If you can relate, come join the team!